Return and Refund Policy

This Return and Refund Policy applies to purchases made through https://iodlke.shop.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

Change-of-Mind Returns

In addition to your statutory rights, iodlke.shop accepts eligible change-of-mind return requests submitted within 14 calendar days after delivery.

To qualify for a change-of-mind return, the product must:

  • Be unused, unworn and unwashed.
  • Be in its original condition.
  • Have all original tags attached.
  • Be returned with its original packaging where reasonably possible.
  • Be free from perfume, cosmetics, deodorant, pet hair, smoke, alterations or customer-caused damage.
  • Be accompanied by valid proof of purchase.

A change-of-mind return that does not meet these conditions may be refused.

How to Request a Return

Before returning a product, contact:

help@iodlke.shop

Your request should include:

  • Your full name.
  • Your order number.
  • The product you wish to return.
  • The reason for the return.
  • Clear photographs if the product is damaged, defective or incorrect.

We will review your request and provide the appropriate return instructions.

Products must not be returned without prior authorisation. The correct return location may depend on the product and order.

Return Shipping Costs

For an approved change-of-mind return, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service. iodlke.shop is not responsible for a change-of-mind return lost before reaching the designated return location.

If a product is confirmed to be faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law, iodlke.shop will provide or reimburse reasonable return shipping costs.

Faulty, Damaged or Incorrect Products

Please inspect your order promptly after delivery.

Contact us as soon as possible if a product:

  • Arrives damaged.
  • Has a manufacturing defect.
  • Is materially different from its description.
  • Is unsafe.
  • Is not fit for its ordinary or disclosed purpose.
  • Is the wrong product, size or colour due to our error.
  • Otherwise fails to comply with an applicable consumer guarantee.

Please provide your order number, a description of the problem and clear photographs or videos where reasonably requested.

You do not need to retain the original packaging to exercise rights relating to a faulty product. However, we may request reasonable proof of purchase.

Australian Consumer Law Remedies

If a product has a major problem, you may be entitled to choose between a refund and a replacement.

A major problem may include circumstances where the product:

  • Would not have been purchased by a reasonable consumer who knew about the problem.
  • Is substantially unfit for its normal purpose and cannot easily be fixed within a reasonable time.
  • Is significantly different from its description, sample or demonstration model.
  • Is unsafe.

If the problem is minor, iodlke.shop may choose to repair the product within a reasonable time. If the problem cannot be resolved within a reasonable time, you may be entitled to a replacement, refund or another remedy available under Australian Consumer Law.

The voluntary 14-day change-of-mind period does not limit the time in which you may exercise rights concerning a faulty or non-compliant product.

Non-Returnable Change-of-Mind Products

Unless faulty or otherwise protected by law, change-of-mind returns are not accepted for:

  • Underwear, lingerie, swimwear or intimate products where the hygiene seal has been removed.
  • Earrings or pierced jewellery where the hygiene seal has been removed.
  • Opened cosmetics or personal-care products.
  • Customised, altered or personalised products.
  • Gift cards.
  • Products marked as final sale before purchase.
  • Products damaged through misuse, improper care, accidents or normal wear and tear.

Sale and promotional products remain protected by Australian Consumer Law.

Exchanges

Exchanges are subject to availability.

Where a direct exchange is unavailable, we may ask you to return the original product for a refund and place a new order. Any price difference for the new product will apply.

Refund Processing

After an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.

We cannot normally issue a refund to a different card, bank account or payment method.

Order Cancellations

Contact us as soon as possible if you wish to cancel an order.

If fulfilment has not started, we will make reasonable efforts to cancel it. Once an order has been processed or dispatched, it normally cannot be cancelled and must be handled through the applicable return procedure.

Undeliverable or Refused Orders

If an order is returned because the customer supplied an incorrect or incomplete address, refused delivery or failed to collect the parcel, reasonable return or redelivery costs may be deducted from any refund.

This does not apply where the delivery problem was caused by iodlke.shop or the delivery provider.

Contact

Return and refund enquiries:

help@iodlke.shop

Website:

https://iodlke.shop